ServiceNow Developer

Newark NJ   Contract
Dec 18, 2019   Open

Job Description:

ServiceNow Required Skills:

  • Develop and modify ServiceNow workflows, forms, lists, business rules, UI components,
  • Web services, tables, menus, client scripts, UI Scripts, ACLs, UI Pages and scripted REST APIs.
  • Provides configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices.
  • Perform troubleshooting and resolution of end-user and application issues.
  • Experience implementing and supporting ITSM principles and/or ITIL processes (e.g., Incident, Change, Problem, Asset, Configuration, Service Catalog, etc.).
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery.
  • Experience with Web technologies (SOAP, JSON, XML, HTML, JavaScript, AJAX, and Web Services)
  • Experience with CMDB, Discovery, and integration with other external modules.
  • Experience with ITOM modules (Orchestration, Service Mapping, Event Management) and ITBM modules (Demand, Project, Agile, Managed Documents) and/or familiarity with Project Management fundamentals is a plus.
  • Strong knowledge of ServiceNow data schema and underlying tables with ACLs for various modules.
  • Strong understanding of ServiceNow platform and PAAS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID server.
  • Experience working on ServiceNow system upgrade
  • Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
  • Experience as a key technical resource for a large scale ServiceNow ITSM solution (Kingston or London versions).
  • Create and maintain documentation as necessary for comprehensive business process, operational, security audits, business requirements, technical specifications, and system architects.
  • Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 3 support.
  • Partner with integrations subject matter expert to use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
  • Monitor health, usage, and performance of ServiceNow.

Qualifications

  • Bachelor’s Degree in Computer Science, Information Systems or related area.
  • Successful track record in applying technology to serve business functions.
  • Ability to deliver solutions to improve and automate complex and /or critical business processes.
  • Strong professional and interpersonal skills including: creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage.
  • Proven analytical and creative problem-solving abilities.
  • Ability to effectively prioritize and execute.
  • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
  • Ability to multi-task across project/initiatives and deliver according to time commitments.

 

Experience with Service Now platform

Doing day-to-day admin support with development specific to Service Now

  • Developing some parts and most of day to day development pertains to Service catalog ( modifying existing or creating new )
  • ITSM exp- a must
  • Developer, JavaScript, integration experience– must
  • Must have/ portray strong fundamental knowledge of ServiceNow
  • ITSM is main skill set
  • Looking for at least 3 years of exp. with relevant/recent experience
  • ITOM & ITBM must (operations management and business management)

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